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What is the warranty and the after-service of Flexible LED Video Wall?
2016-03-21 18:21:49

What is the warranty and the after-service of Flexible LED Video Wall?
 
General GuaranteeGeneral Guarantee Policy
General Guarantee Policy
 
 - One Year Inhouse Factory Repair or Replacement
 - Provided two years guarantee, 15% additional cost will be charged
 - For three years guarantee, 30& additional cost will be charged
 
Kind Explanation & Comment
 
We provide one year warranty for Flexible LED Video Wall since the shipment date.  Along with the shipment, we will provide free spare parts, maintenance guide, technical support and free factory repairment.
 
Regarding the technical support, such as how to install or configure the software and hardware, we will advise by mail, or provide 24hrs online service through remote control if needed.
 
For most of the clients, they purchase such kind of led stage wall for rental, music-tour, road-show or mobile purpose, so Flexible LED Video Wall will be moved, folded, installed and dismanteled again and again. For most of the workers, they do not pay more attention or be more careful during transportation, movement, installation and package. They even carry and mount the screen roughly, in that case nobody can guarantee how long the clients can use our screen. Like our clothes, when we buy the clothes, we seldom ask the seller how long the clothes can be worn. Our Flexible LED screen is made of PC material, the module is connected through stainless steel wire. There is not any problem within 1000 times folding after authorized test, that's why we just provide one year guarantee for Flexible LED Video Wall.
 
If there is any problem happens during use, please send the details via email including the clear pictures which reads the potential causes. Please share different pictures of the working status when the LED screen shows pure white, red, green, blue, black and image mode. As per the experience, it is difficult to describe and present the problems by words, pictures will be more useful to analyse and identify the root causes.
 
Our engineer and after-service team will provide the solution on how to deal with the problems when you send out the pictures of the broken panel or modules. If necessary or urgent requirement, we will arrange to send you the spare parts (without our notice, please DO NOT send back the defective parts! Instead, you just need to send one bad for our study. All will be discussed or the final decision will be made by mutual-email). You are supposed to replace the defecivet parts under our instruction. We suggest you turn to one technical staff for help if you don’t know how to handle the electronic tool. 'cause most of the repair work, the iron-solder will be required. For example, sometimes the PCB or LED lamps will be replaced during troubleshooting.
 
For LED Video Wall, the LED Lamps might be broken during long-time use. The average life-span (longevity) of the LED lamp is 80000 hours, some LED lamp will work more than 80000 hours, some LED lamp will work less than 80000 hours, maybe some LED lamps will die after 100 hours. There are ten thousands of LED lamps comprized of one whole screen, it is hard to make sure every LED lamp will work correctly. And therefore, sometimes the dead LED lamps will be changed with the new LEDs.
 
If you are the leasing company and would like to rent the Flexible LED Video Wall to others, to learn how to use iron solder and how to replace the LED lamps is a must. Anyway it is  not a complex job for most of the people, you do not need any professional knowledge to do this work.
 
After sending back the description and pictures of the broken screen to us, we will arrange for shipping the spare parts. Normally it will take about 5 -15 days. 'cause we might need time to prepare for the parts if no stock.
 
For the order, we will send you some LED lamps, LED modules, plastic covers, screws and cables along with the shipment of the screen (usually we provide 0.3% as spare parts). If you need more spare parts, you can buy some additional spare parts by yourself. So you can repair the LED screen without waiting more time cause by mailing spare parts from us. If you are making rental business or travel around, you’d better purchase additional spare parts besides what we prepared for you.
 
For any problem, we hope you could solve the problems at your side upon the correct guide instruction from us. Also, we will provide you with the necessary parts.
 
If you are not able to solve the problems under our construction, you need to send the screen back to us for repair. During the warranty period, we will not charge any cost, but you need to pay the shipping cost from you to us. After repairing, we will send you the repaired screen and we will pay the shipping cost from us to you.
 
The above information is provided and edited by Natalie Luo personally. Should you have any discrepancy or doubt, please contact:
Skype: natalie-luo
P10 Flexible LED Screen: https://youtu.be/XK_pOZRa_Y4
P10 Flexible LED Screen: https://youtu.be/nU-DxUZZnDw
P6 Flexible LED Screen: https://youtu.be/gs_vYqOVpOU
WhatAPP: +86 134 2442 4540
 
The above information is provided and edited by Natalie Luo personally. Should you have any discrepancy or doubt, please contact:
Email: flexible.led.solution@gmail.com
Skype: natalie-luo
Web: http://www.youtube.com/user/luoyanled
P10 Flexible LED Screen: https://youtu.be/XK_pOZRa_Y4
P6 Flexible LED Screen: https://youtu.be/gs_vYqOVpOU
WhatAPP: +86 134 2442 4540
When you or we ship the goods, we need to make an invoice with less value and simple package. You must need to notice us in advance to confirm the invoice and the package, if without notice in advance, we will refuse to accept the goods from courier. Policy
 - One Year Inhouse Factory Repair or Replacement
 - Provided two years guarantee, 15% additional cost will be charged
 - For three years guarantee, 30& additional cost will be charged
 
Kind Explanation & Comment
 
We provide one year warranty for our product, within in one year after shipping the product, we provide free spare parts, maintenance guide, technical support and free factory repair.
 
Regarding the technical support, such as how to install or configure the software and hardware, we will advise by mail, or provide 24hrs online service through remote control if needed.
 
For most of the clients, they purchase such kind of led stage wall for rental, music-tour, road-show or mobile purpose, so Flexible LED Video Wall will be moved, folded, installed and dismanteled again and again. For most of the workers, they do not pay more attention or be more careful during transportation, movement, installation and package. They even carry and mount the screen roughly, in that case nobody can guarantee how long the clients can use our screen. Like our clothes, when we buy the clothes, we seldom ask the seller how long the clothes can be worn. Our Flexible LED screen is made of PC material, the module is connected through stainless steel wire. There is not any problem within 1000 times folding after authorized test, that's why we just provide one year guarantee for Flexible LED Video Wall.
 
If there is any problem happens during use, please send the details via email including the clear pictures which reads the potential causes. Please share different pictures of the working status when the LED screen shows pure white, red, green, blue, black and image mode. As per the experience, it is difficult to describe and present the problems by words, pictures will be more useful to analyse and identify the root causes.
 
Our engineer and after-service team will provide the solution on how to deal with the problems when you send out the pictures of the broken panel or modules. If necessary or urgent requirement, we will arrange to send you the spare parts (without our notice, please DO NOT send back the defective parts! Instead, you just need to send one bad for our study. All will be discussed or the final decision will be made by mutual-email). You are supposed to replace the defecivet parts under our instruction. We suggest you turn to one technical staff for help if you don’t know how to handle the electronic tool. 'cause most of the repair work, the iron-solder will be required. For example, sometimes the PCB or LED lamps will be replaced during troubleshooting.
 
For LED Video Wall, the LED Lamps might be broken during long-time use. The average life-span (longevity) of the LED lamp is 80000 hours, some LED lamp will work more than 80000 hours, some LED lamp will work less than 80000 hours, maybe some LED lamps will die after 100 hours. There are ten thousands of LED lamps comprized of one whole screen, it is hard to make sure every LED lamp will work correctly. And therefore, sometimes the dead LED lamps will be changed with the new LEDs.
 
If you are the leasing company and would like to rent the Flexible LED Video Wall to others, to learn how to use iron solder and how to replace the LED lamps is a must. Anyway it is  not a complex job for most of the people, you do not need any professional knowledge to do this work.
 
After sending back the description and pictures of the broken screen to us, we will arrange for shipping the spare parts. Normally it will take about 5 -15 days. 'cause we might need time to prepare for the parts if no stock.
 
For the order, we will send you some LED lamps, LED modules, plastic covers, screws and cables along with the shipment of the screen (usually we provide 0.3% as spare parts). If you need more spare parts, you can buy some additional spare parts by yourself. So you can repair the LED screen without waiting more time cause by mailing spare parts from us. If you are making rental business or travel around, you’d better purchase additional spare parts besides what we prepared for you.
 
For any problem, we hope you could solve the problems at your side upon the correct guide instruction from us. Also, we will provide you the necessary parts.
 
If you cannot solve the problem, you need to send the product back for repair, during the warranty time, we will not charge any cost, but you need to pay the shipping cost from you to us, after repairing, we will send you the goods, we will pay the shipping cost from us to you.
 
When you or we ship the goods, we need to make an invoice with less value and simple package. You must need to notice us in advance to confirm the invoice and the package, if without notice in advance, we will refuse to accept the goods from courier.

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